Welcome to BizLeap
Thanks for using our products and service(s). By using our service(s), you are agreeing to these terms. Please read them carefully.
Our service(s) are very diverse, so sometimes additional terms or product requirements may apply. Additional terms will be available with the relevant services, and those additional terms become part of your agreement with us if you use those services.
1. USING THE SERVICES/PRODUCTS
1.1 By using the service(s), you are instructing us to process your company personal data for the purposes of human resource management. We shall only process your company personal data inputted and amended by your authorized personnel, so as to produce the reports and outcomes set out in the order confirmation and/or the sales literature In addition to you, your employees may have access to their personal data, and we will process the company personal data so as to give such access.
1.2 You are agreeing to ensure that all information or documentation that you provided or that is provided on your behalf to us is complete, true and accurate, up to date and relevant to you, your company, your authorised users and/or your respective affairs. You are agreeing that we may rely on information you provided, in particular, to establish your business status and to provide you with appropriate information. We may suspend your use of the services if you provided us with inaccurate information.
1.3 As part of the service(s), you need to provide us with your company personal data. It is your responsibility to have in place a lawful basis for that processing as required and to have in place appropriate privacy notices directing Data Subjects as to the specific processing activities conducted by us on your behalf.
1.4 You are agreeing to indemnify us in respect of any loss or damage that we suffer: (A) as a result of any misrepresentations or any dishonesty and/or fraudulent behaviours; or (B) on others providing information to us on your behalf; and (C) as a result of any breach of Data Protection Laws.
1.5 You must ensure that you keep us informed of any changes in your address, telephone number and email address. If you fail to do so, communications may go astray, for which we will not be responsible.
1.6 You should regularly check for notifications from us so that you are fully aware of any changes to the services.
1.7 You must only use the service(s) in the course of your normal internal business activities and not for private, personal reasons and not for any third party.
1.8 We may restrict access to your account or the service(s) at any time for maintenance and updates.
1.9 We have a zero tolerance policy with regard to any abusive behaviour towards our staff. If you act in a manner which, in our reasonable opinion, constitutes abusive behaviour towards our staff or representatives, this will be considered a material breach of these Terms & Conditions and your contract with us may be terminated.
1.10 Your login is for your use only and you must keep your password secret. You may not sell or transfer your login to anyone else.
1.11 All copyright, trade marks, database rights and other intellectual property rights in the service(s) are owned by BizLeap or licensed to it by third parties. When you use the service(s), you may retrieve and view the content on-screen and print out on paper or stored electronically that Content which your subscription model allows you to access.
1.12 If you experience any problems using the BizLeap service(s) please contact our HelpDesk at email@example.com. For training and quality control purposes, your correspondence may be recorded and/or monitored. Any malicious, fraudulent or hoax correspondence to the Helpdesk may result in your access to the services being suspended.
2. SECURITY & CONFIDENTIALITY
2.1 We ensure all employees, agents or contractors who may have access to Company Personal Data are subject to express, written and legally enforceable confidentiality undertakings; given adequate training on information security; and are subject to disciplinary or similar sanction in the event of a breach of their obligations. We also ensure that access to Company Personal Data is strictly limited to those individuals who need to know/access the relevant Company Personal Data for the purposes of providing the service(s), and complies with Applicable Laws in the context of that individual’s duties to the Processor.
2.2 We shall, implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of unauthorised disclosure or misuse of the information.
2.3 We expect you to apply adequate security measures to protect Company Personal Data to which you have access. In particular, you must keep the username and password to your Account confidential and not divulge it to any third parties.
2.4 When using our cloud services, your account will be located on a secure server which conforms to good industry standards for authentication, encryption and data integrity.
2.5 As our service user, you may have access to confidential material (including but not limited to the Content and software used to provide the Services). You may only use confidential material for the purposes intended under these Terms & Conditions and you may not use or disclose the confidential material for any other purpose unless permitted in writing by the Service Provider or us or ordered to do so by a court of competent jurisdiction or regulatory authority.
3. TERM AND TERMINATION
3.1 The agreement commences on the Commencement Date, as specified on the Order Confirmation.
3.2 To terminate any or all of the services or product, a nominated representative of the Subscriber should select the option to cancel the product or subscription within their account.
3.3 If you terminate the service(s) or product, we will not charge you for closing down your Account when using our cloud services. For the offline product, we will terminate or uninstall the product from your system and we will charge no more.
3.4 We may terminate your use of the service(s) immediately on notice and without refund if, in our reasonable opinion, you have committed a material breach of these Terms & Conditions or you undergo any insolvency event (unless for the purpose of a solvent corporate reconstruction).
3.5 We reserve the right to hold all data, records and information until full payment of any arrears is made.
3.6 On termination you will no longer have access to our cloud services or product, including any content you may have stored. Any Content will be retained in accordance with our standard retention policy. However, within 14 days of Termination you may request that we provide you wish a complete copy of all Company Personal Data by secure file transfer in a commonly used format, or that we delete all copies of Company Personal Data.
4.1 You must pay for the service(s) in accordance with our current fee structure which will be detailed in the Order Confirmation.
4.2 Payment will not be deemed to have been made until the funds have cleared our account. You must pay for the service(s) by an approved payment method as detailed on the Order Confirmation. We will collect and you will pay our fees in advance on the agreed payment periods.
4.3 We will post the invoice for your fees electronically to your business email or you will receive a paper copy.
4.4 If we agree to provide service(s) in addition to those specified in the Order Confirmation, you may incur additional charges which we will agree with you in writing prior to the commencement of such service(s).
5. ARREARS IN FEES AND LATE PAYMENT
5.1 If any fees, expenses or disbursements owed to us are more than 30 days overdue, we may suspend your service(s) immediately, including disabling access to our services and products.
5.2 If you fail to make payment in full on the due date, we may charge you interest on the outstanding fees. Such interest will accrue on a daily basis at the rate of 4% above the base rate as prevailing at the time from the due date until the date of payment.
5.3 We will only reactivate your service(s) if you pay all overdue fees, expenses and disbursements and are not otherwise in breach of these Terms & Conditions. We reserve the right to charge an additional administration fee for reactivation of the service(s) (including where we must reinstate an approved payment method).
5.4 We accept no liability whatsoever for any direct or indirect losses, such as penalties for late returns to Company, related to accounts that are on suspension due to non-payment or cancellation of their approved payment method.
6.1 These Terms & Conditions may be amended at any time and where this affects your rights and obligations the Service Provider will notify you of any amendment by placing a notice in a prominent place on the Site (or by email to the address you provided). If you do not agree with the changes you will not get any further new updates and features from BizLeap. If you continue to use the service(s) following notification of a change to these Terms & Conditions, the changed Terms & Conditions will apply to you.
6.2 We are continually seeking to improve the service(s). We reserve the right, at our discretion, to make changes to any part of the service(s) as a result of our policy of updating and improving the service(s) or for technology, security, legal or regulatory reasons.
7. LICENSE RESTRICTIONS AND LIMITATIONS
7.1. No Copying: The Customer will not copy, modify, or transfer by any means the Software, in whole or in part, except as expressly permitted by the terms in this Agreement.
7.2. No Reverse Engineering: The Customer will not attempt, directly or indirectly, to reverse engineer, decompile, disassemble or make any attempt to discover the source code of the Software.
7.3. No Modification: The Customer will not modify, port, translate or create derivative works from or based on the Software
7.4. Responsibility for Content: The Customer will be solely responsible for all Customer Data and other content generated, received, or transmitted in the course of the use of or via the Software, and for the consequential effect thereof, even if said Customer Data or other content was generated, received, or transmitted by third parties.
8. MAINTENANCE and SUPPORT
8.1. Maintenance and Software Updates: BizLeap will provide to the Customer Software Updates on the terms set out in this Agreement and in the Service Order Form.
8.2. Customer Data Entry: The Customer acknowledges and agrees that it will be responsible for generating and entering (or uploading) into the Software all Customer Data necessary for the Customer to use the Software.
8.3. Cloud Hosting. When using cloud services, BizLeap uses Digital Ocean Cloud Service. Hosting fees are outlined on the Service Order Form.
8.4. Server/Infrastructure Management: If the Software is installed on the Customer’s server (“on premise”) responsibility for the installation, commissioning and ongoing management of the server, infrastructure and intranet and/or network access environments, including system backups, which may be necessary for the Customer to use the Software will be the responsibility of the Customer.
8.5. Technical Support: BizLeap will provide Technical Support to the Customer in accordance with the Service Order Form and the Service Level Agreement.
8.6. Exclusions: BizLeap will have no obligation to provide Technical Support for issues or problems caused by (i) negligence of the Customer; (ii) any unauthorized modification of the Software; (iii) use of the Software for the purposes for which the Software was not intended or designed; and (iv) causes external to the Software, such as hardware, network, internet access or third party applications or third party interfaces.
8.7. Third Party Issues: BizLeap will have no obligation to provide Technical Support for or with respect to installation or maintenance of applications or devices external to the Licensed Software.
8.8. Remote Access: If the Software is installed the Customer’s server pursuant to Section 8.3, the Customer will provide BizLeap with VPN or similar remote access means reasonably necessary for BizLeap to provide professional services, technical support and software updates.
8.9. Training: The Customer will be responsible to provide end-user training to the HR, Managers and Employee Users, although such training can be requested from BizLeap and provided to the Customer on a time and materials basis based on the contract.
8.10. Data & Configuration: It is the Customer’s responsibility to configure the system, populate data, and manage the system internally unless otherwise specified in the Service Order Form. Data collection, cleansing, validation and verification are the responsibility of the Customer. At the Customer’s request BizLeap can assist with data cleansing or data entry/upload and these services will be provided on a time and materials basis.
9. End of Terms & Conditions
If you have any questions or concerns regarding this agreement, please contact for our support(at) firstname.lastname@example.org.